Hung Nguyen

IT Project Manager

ABOUT ME

9 years of experience of highly skilled and passionate Computer Analyst/Engineer with goal-oriented and people-oriented mindset that focus on business value and customer needs rely upon IT Service Management, technology innovation, and business process improvement

EDUCATION
Jan 2008
Jan 2009

Others

Advance English Communication at VUS

Jan 2006
Jun 2008

College

Network Engineering at NIIT

EXPERIENCE
Jun 2015
Present

VNG CORPORATION

IT Project Manager

- Provided the vision, strategy plan and the excution operation of Container Service Project
- Oversaw 4 Engineers working on Container Platform
- Evangelized Container Technology and DevOps culture within organization

Oct 2013
Oct 2014

PYCO GROUP

IT Supervisor

- Oversaw 4 engineers working on incident resolution and service request for 250 employees
- Oversaw the implementation of VMware Infrastructure project
- Built tools to manage and monitor Infrastructure

Oct 2012
Oct 2013

HARVEY NASH GROUP

Senior Application Support Analyst

- Delivered 70% CSAT of support tickets to client
- Oversaw level 2 incident support and change mangement of business applications
- Gathered business requirement from client regarding CSF/SLA

Dec 2010
Aug 2012

DELL

Technical Support Analyst, Team Lead

- Oversaw 10 Onsite Engineers working on Pro-Support service delivery
- Directly supported enterprise products that achieved 90% CSAT surveys

CONTACT
Ho Chi Minh
(+84)936660246
hungnt88888@gmail.com
14/12/1984
ACHIEVEMENT

Container Service Platform

Enterprise Service Force Level 2

WORKING SKILLS

Project Management

IT Management

People Management

IT Service Delivery

Strategic Planning

IT Strategy

Leadership

Customer Service

Customer Relationship Management

SOFT SKILLS

Problem Solving

Organizing

Communication

Work well under pressure

Creative, Innovative

Motivate

Teamwork

Critical Observation

Coaching co-worker

Positive Attitude